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Job Details

Sr. Technical Account Manager

Company name
Amazon.com, Inc.

Location
Cambridge, MA

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Job DescriptionWould you like join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we\u2019re looking for a Senior Technical Account Manager (TAM) to support our customers\u2019 creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and \u2018voice of the customer\u2019 to organizations ranging from start-ups to Fortune 500 enterprises. As a Senior TAM, you will help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, Cloud Front CDN, IoT and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer\u2019s environment, and drive discussions with senior leadership regarding incidents, trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies, and enthusiastically keep your customers\u2019 AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS. We are seeking individuals with strong backgrounds in I.T. operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics and more. The TAM is our centerpiece of value to our Enterprise Support customers, so if you wish to be at the forefront of innovation, come join us!
Basic Qualifications

7 years of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps / Applications Development experience in a distributed systems environment
Bachelor\u2019s Degree in Computer Science, Math, or related discipline required, or equivalent work experience
Ability to travel 10-25% as needed

Preferred Qualifications

Advanced experience in one or more of the following areas: Software Design or Development, Content Distribution/CDN, Scripting/Automation, Database Architecture, IP Networking, IT Security, BigData/Hadoop/Spark, Operations Management, Service Oriented Architecture
External enterprise customer-facing experience as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
Experience in a 24x7 operational services or support environment
Experience with AWS services and/or other cloud offerings
Amazon is an Equal Opportunity-Affirmative Action Employer \u2013 Female / Minority / Disability / Veteran / Gender Identity / Sexual Orientation.

Company info

Amazon.com, Inc.
Website : http://www.amazon.com/

Company Profile
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

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