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GCX Fraud Risk Manager

Draper, UT

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At ebay, we employ extraordinary people who do meaningful work that has a tangible impact on the lives of individuals all over the world. And we aspire to make extraordinary things possible for each other, for our customers, and for you. We’ve been doing this for over 20 years. And we're just as passionate about it today as when we founded the company in 1995.Primary Job ResponsibilitiesAs a key member of the GCX Fraud Risk Operations leadership team, this individual will be responsible for the following:Manage the day to day operations and oversight of multiple teams responsible for identifying high risk selling and buying behavior along with preventing losses due to account take overOngoing evaluation of policies and processes to identify productivity and servicing opportunitiesLead formal weekly meetings with Risk Policy teams providing comprehensive operational updatesAssist the service design team in creating customer centric processes that also protect eBay from fraudParticipate in the review and recommendation of operational systems and design associated with team proceduresFocus on developing team members and enabling them to thriveEnsure quality service and effective operations support to comply with all regulatory, internal compliance, and risk deliverablesOngoing research and focus on current industry fraud risks, prevention tools, best practices and changes to fraud tacticsProvide regular performance updates to Executive leadershipAbility to travel up to 10% of the timePreferred Skills / ExperienceBachelor’s Degree, or equivalent work experienceMust have at least 5 years of Fraud or Risk Operations Management experience preferably in the ecommerce industryDirect knowledge of industry trending in fraud tactics, loss trending and fraud prevention toolsProven track record of strong collaboration and partnership with cross functional teamsMust have a successful track record in achieving and exceeding fraud prevention and claims avoidance goals in a high-risk businessExcellent customer-centric service philosophyStrong ability to handle multiple tasks and meet deadlines in a fast-paced changing environmentExcellent written and verbal communication / presentation skills, including the ability to persuade and influence a broad spectrum of stakeholders at all levelsAdditional Fraud and/or Compliance Certifications preferredThis website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookiesView our privacy policyView our accessibility infoeBay Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at ****.  We will make every effort to respond to your request for disability assistance as soon as possible.For more information see:EEO is the Law PosterEEO is the Law Poster Supplement,employmentType:Full time,identifier:R0027060,title:GCX Fraud Risk Manager,url:****States,streetAddress:,postalCode:}}}

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