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Job Details

Ecommerce and CRM Manager

Company name
ABCO HVACR Supply + Solutions

Location
Long Island City, NY, United States

Employment Type
Full-Time

Industry
Manager, Ecommerce, Project Management, Marketing, Sql, It

Posted on
Apr 11,2019

Valid Through
Jul 25,2019

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Profile

ABCO HVACR Supply Solutions

Ecommerce and CRM Manager

Long Island City, NY 11101

ABCO HVACR Supply Solutions – Job Listing

Title

: Ecommerce and CRM Manager

Reports to:

COO

Based in:

Long Island City Headquarters

Compensation:

Salary: commensurate with experience

Comprehensive Benefits Package includes:

Medical insurance

Dental insurance

Vision Insurance

Life Insurance

Disability insurance

AFLAC Plans for Cancer, Accident, and Hospitalization Coverage

401 K with Company Match

Education Assistance

About ABCO:

Established in 1949, ABCO HVACR Supply Solutions is the largest full line distributor of HVAC and Refrigeration systems and supplies in the Northeast United States.

Whether it’s getting a vital part delivered in an emergency, to providing the service and know-how to create innovative solutions, ABCO is determined to help our customers thrive. We provide solutions and services to contractors, engineers, architects and developers with 17 fast-access locations, ranging from Wilmington, DE to Boston, MA.

Our mission is to exceed customers’ highest expectations. With ABCO, customers are supported with a deep inventory and extensive delivery capabilities, and smarter strategies to help ensure their success and profitability.

For more info, visit our website at www.abcohvacr.com.

Job purpose

: To develop and administer ABCO’s strategic online commerce initiative and to coordinate the flow of sales information through the management and maintenance of ABCO’s Customer Resource Management system. This position will directly contribute to ABCO’s mission of exceeding customer’s highest expectations.

Requirements:

Education:

Bachelor’s Degree in Business, Project Management, Marketing or a related field

Experience:

A minimum of 5 years of related experience administering both Ecommerce and CRM platforms; Tour de Force CRM experience a plus

Skills and Traits:

An experienced project manager with a strong understanding of business/operational processes within a wholesale environment

Ability to work independently and as part of a team to ensure proper workflows throughout the entire supply chain from Customers, Team members, Suppliers and third party application providers

Technical experience working with relational databases and data integration tool

Ability to analyze, trouble shoot and solve problems; attention to detail and accuracy.

Experience with development of measurement frameworks, key metrics and targets, as well as dashboards, scorecards, or other forms of standard reporting.

Strong practical knowledge and experience using SQL, relational databases similar data and statistical tools a plus.

Effective communication skills and a demonstrated ability/experience translating technical info to nontechnical audiences.

Strong analytical skills for data manipulation, compiling reports, identifying needed customizations and enhancing/configuring application

Excellent written and verbal communication skills

Proficient in Microsoft Office (Outlook, Word, Excel and Power Point)

Key responsibilities and accountabilities:

ECommerce

Acts as the key liaison for ABCO to the 3

rd

party application provider

Acts as ABCO’s Ecommerce expert, maintaining knowledge of current and future versions of the CRM program through seminars and vendor training

Ensures an up-to-date, easy-to-use online shopping environment and experience for customers

while liaising with the Web designers to develop and alter the website as needed

Ensures orders placed through the application that transfer to the EPR system are accurate and comply with company policy

Develop training guidelines for all users of the program

Conduct branch and user training on the Ecommerce program, ensuring that all users understand all required processes and procedures

Serve as “help desk” for ongoing individual and company-wide Ecommerce questions and issues at all levels

Work within a budget to plan for expenditures

as the key interface between ABCO’s application provider

Liaison between IT, Sales, Marketing, and all other departments to ensure that the flow of information within the organization is continual, and that no “silos” are being created

Sets targets and provides management with reports and data to monitor and report application use in both quantity and dollars of orders

CRM:

Acts as the key liaison for the company to the 3

rd

party application provider

Acts as ABCO’s Tour de Force expert, maintaining knowledge of current and future versions of the CRM program through seminars and vendor training

Collects company-wide customer contact information and all other relevant customer data from all individuals and current systems into one centralized area

Ensures all information is accurate and up-to-date, reaching out to Sales Account Managers, Branch personnel, and customers to confirm when necessary

Develop training guidelines for all users of the CRM program

Conduct branch and user training on the CRM program, ensuring that all users understand all required processes and procedures

Serve as “help desk” for ongoing individual and company-wide CRM questions and issues at all levels

Provides all Executives, Sales Account Managers, and Branch personnel with accurate, up-to-date, and well organized customer information in CRM, allowing them to remain actively informed

Interact with IT department to ensure that Ecommerce platform and CRM are being properly maintained from a technical standpoint, and that proper security measures are being implemented and maintained

Coordinate all necessary system modifications and vendor updates with the IT department

Report all technical issues to IT for immediate resolution

other departments.

Please provide complete information. An incomplete application may affect your consideration for employment.

ABCO Refrigeration Supply Corp. (ABCO) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on ABCO. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

If you want to view the EEO is the Law poster, please choose your language: English

– Spanish

– Arabic

- Chinese

View Company Information

Company info

ABCO HVACR Supply + Solutions

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