ATS Operations Coordinator
Operations, IT, & Support Engineering
We are seeking an energetic person to lead as the Automatic Transfer Switch (ATS) Operations resource within Amazon data centers. The position will be focused on overall availability and reliability and will meet or exceed defined service levels of the ATS global program. The candidate will assist site engineers (data center operations and data center operation engineering) and ATS Operations Engineer Leads with daily operational tasks that are specific to the ATS program, i.e. Deep dive on rack down events related to the last meter of power and ensuring all related data to rack incidents are accurately recorded and reflected in trouble tickets, develop and or guide staff on change management activities to support ATS Firmware upgrades and or ATS hardware replacements, support new construction ATS installations, ATS fleet management and uniformity, ATS vendor management, ATS asset auditing and lastly provide metric availability reporting on a weekly basis. The candidate will not only assist in maintaining a high reliability and performance but also keep operating costs in facilities at a minimum while supporting the ATS program. The ATS Ops coordinator is the window into the data center front line and will be called upon to provide updates during large-scale events regarding ATS hardware and peripheral hardware.
Interact and provide support to site operation teams not limited to the following: training, troubleshooting and support of the ATS Ops program.
Perform initiatives/projects related to ATS Program as directed by lead and/or manager.
Lead work groups on small-scale projects.
Follow accurate and complete support procedures, system documentation, and issue tracking entries.
Maintain SLAs through the implementation of proactive detection, event correlation and reporting.
Provide logistics and warehousing support for ATS Ops program.
Update, track, and report ATS backfeed data into ATS Dashboard
Other duties as assigned
Understanding of the electrical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units & PDU units.
Has a strong aptitude to solve problems at their root, stepping back to understand the broader context.
Ability to maintain SLAs through the implementation of proactive detection, event correlation and reporting.
On call add language regarding travel within the region
Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.
Shows strong judgment and instincts in decision-making.
Proactively and continually improve your level of knowledge about Amazon business and relevant technologies.?
Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution.
Walk job sites in uneven terrain.
Work at heights and from ladders.
Regularly lift and/or move up to 49 pounds; and participate in group lifts for 50 pounds or more.
Work shifts longer than eight hours in duration.
Coordinate body movements when using tools or equipment
Reach and stretch to position equipment and fixtures while maintaining balance
Bend or twist the body into unusual positions while working
Perform physical tasks all day without becoming overly tired
Use hands to manipulate small wires and objects
Push or pull heavy objects into position
Work in a noisy environment
Work at depths, such as under raised floors
Knowledge of general safety rules when working on a construction site and or industrial site.
Able to operate a forklift or telescoping forklift as required.
Knowledge of general safety rules when working on a construction site.
Able to work around computer & IT equipment without disturbing service availability.
An excellent understanding of the electrical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units & PDU units.
Warehousing, stocking/inventory & capacity planning capabilities.
Min. 2 years of experience in HVAC, Electrical, IT or working in a commercial building environment.
Proficient working with: Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint & Team collaborative software Confluence
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation