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New Grad Logistics Support Rotation

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Lehi, UT

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EasyPost is revolutionizing the entire logistics and fulfillment process for e-commerce companies with automation and big data. Today, we help hundreds of leading e-commerce companies fulfill, ship and track packages. EasyPost is a well funded technology startup with backing from Y Combinator, SV Angel, and CrunchFund.We are looking for new grads to join us for a two year logistics customer support rotation in Lehi, UT. During this rotation you will spend time supporting our customers in a variety of capacities: customer support, customer onboarding, customer retention, and efficiency operations. During this program you will gain deep exposure, industry connections, and experience in e-commerce logistics. This includes freight, warehousing, fulfillment, shipping and consolidation.\u00a0EasyPost support is not your typical support organization. The shipping and fulfillment industries have traditionally been black holes of customer support. We\u2019re changing that. Our customers are floored when they reach out to support and get someone smart and capable, who makes the effort to understand their business and figure out a fast way to solve their problems. When they are delighted, they tell their network. Support is the primary growth and retention engine for our company.\u00a0This is a great opportunity for someone looking to kick-start a career in technology or logistics. On the support team, you\u2019ll experience what rapid growth at a startup really means. This program is an incubator for your own career growth, with the possibility of growing to a wide variety of roles within the company upon its conclusion. Provide first level contact and convey resolutions to customer issues Support day-to-day operational issues our fulfillment customers experience Shepard new customers through the onboarding process\u00a0 Serve as the communication link between customers and key internal teams, including warehouse operations, engineering, and sales. Bachelor's degree with record of strong academic achievement Strong quantitative thinker who learns quickly Analytical problem solver Ability to juggle and prioritize competing demands on your time Excellent written and verbal communication skills Extremely detail oriented Competitive salary Comprehensive medical, dental, and vision benefits Flexible work schedule and paid time off The opportunity to make massive contributions at a fast-growing start-up A great place to work with a collaborative team and culture

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