US Senior Registration Specialist

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Deloitte
US Senior Registration Specialist
in
Los Angeles
California
Job Responsibilities/Description:
Meeting & Event Services (MES) is currently searching for a Senior Registration Specialist to support client-facing marketing and internal events delivered at a regional and national level. This individual will primarily be responsible for coordinating and execution of event assets including but not limited to the following: invitation and registration site development and distribution, analytics reporting, event landing page development, and event asset management.
Collaborate and team closely with aligned MES event planners, campaign managers, and strategic marketing planners, as well as our India based professionals, to identify, develop, execute, and deliver tactical event assets that support event strategy
Provide consultation to internal businesses on Deloitte's policies and procedures around marketing automation tools, best practices on invitation language, performance benchmarks, and driving attendance through invitee targeting strategies
Delivers exceptional client service with a consultative, solutions-oriented approach
Resolves issues for invitees and addresses complex issues and questions related to the registration site. (customer service, program or technical questions)
Strict adherence to registration process and brand standards
Delivers registration reports in accordance with the established schedule and develops custom meeting specific and ad-hoc reports as requested.
Frequent interaction and communication with firm leadership, internal and external clients through meeting registration
Post meeting reporting and reconciliation
Responsible for maintaining quality and data integrity
Assists in the development and implementation of process improvement strategies and initiatives.
Troubleshoots and reports registration system issues on behalf of the team.
Participates in the testing, documentation and team training for new registration processes and enhancements
Supports Registration Manager with registration related projects, and may takes a lead role in the project management.
Performs other job-related duties as assigned.
Assists with training new Registration team members and meeting planners as needed
Qualifications/Requirements:
Excellent communication skills (written and oral) with a consultative style
Entry-to-mid-level email marketing experience a plus
Solutions & results oriented
Ability to work independently, on multiple projects simultaneously and under deadlines
Strong working knowledge of Word, Excel, Outlook; registration platform knowledge a plus (Splash)
Strong client-service approach
Technical savviness and comfort working in new, robust systems
Ability to work independently and be held accountable for meeting client and project deadlines.
Solid attention to detail and organizational skills
Demonstrated ability to take initiative and interact with all levels of management
Ability to handle high volume workload and achieve results-with minimal supervision-in an intense, fast-paced, virtual team environment
BA/BS required; over 5 years of related experience, preferably in marketing, communications, meetings/events, technology, or hospitality industry
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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