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Job Details

Digital Customer Experience Analyst

Company name
Textron Inc.

Location
Rockford, IL

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Digital Customer Experience Analyst','263027','!*!Job

Summary:

The Digital Customer Experience

Analyst role is an exciting career opportunity to be responsible for all IT

needs for the assigned business functional areas. This position acts as an extension of IT into the

business and is the single point of contact for the functions it supports.    Scope: The Digital Customer Experience

Analyst will take a leadership role in the E-commerce, SalesForce, and Business

Intelligence (BI) landscape at Textron Tools and Test, including assessing

business needs, defining project scope, and assessing and implementing new

capabilities. This role will also responsible for providing technical support

for eCommerce, SalesForce, and BI environments, including system administration

and end-user support. The person in this position will work closely with the IT

Manager to ensure that projects are effectively resourced, designed,

implemented, and supported.  Responsibilities:

Provide

end-user BI support, including troubleshooting report/dashboard issues,

assisting users with the creation or enhancements of reports and dashboards,

and providing end-user training.

Provide

web, eCommerce, SalesForce, and BI system and application administration.

Work

closely with both internal customers and team members, as well as external

suppliers (including both onshore and offshore).

Coordinate

web and eCommerce development releases, including coordinating testing between

users and external development team, coordinating releases with external

Cloud Services groups, and communicating statuses across team and business

users.

Collaborate

with team members on BI report/dashboard development and implementation projects,

including researching, planning, developing, and documenting.

Lead and

participate in projects around advanced analytics, including predictive

analytics and machine learning, to advance Greenlee’s competitive

advantage.

Work

with all levels of the organization in establishing strategies, approaches

and project plans that support Greenlee’s business objectives.

Engage

with enterprise risk management resources to ensure Greenlee is

maintaining compliance with Textron policies on related applications and

change control processes.

Lead and

participate in projects as a key technical resource that may include solution

design, solution development, quality assurance, problem and issue

resolution, and implementation.

Develop

and maintain a deep understanding of the competitive marketplace that

Greenlee is in, married with an understanding of the current and emerging

E-commerce, SalesForce, and BI technologies and practices, to recommend

processes, technologies, and solutions that will advance Greenlee’s market

position.

Support

legacy tools as needed.

','!*!Required

Skills and Qualifications:

Bachelor's

degree in Computer Science or Information Technology field, or equivalent

experience.

A minimum

of 4 years relevant experience in the IT environment with demonstrated

ability to manage diverse technologies.

Experience

with Qlikview, Power BI, or other reporting/dashboarding technologies.

Experience

with SQL databases, particularly around creating and querying for data

reporting.

Demonstrated

ability to effectively interface with peers, management, and customers

within the organization, including both IT and non-IT groups.

Excellent

written and oral communication skills.

Strong

analytical, decision-making, and problem-solving skills.

Ability

to balance multiple competing project/task efforts.

Ability

to continue acquiring new technical skills in support of eCommerce and BI

as they become available.

Experience

with CMS platforms (e.g. Drupal, SharePoint) a plus.

Experience

with CRM platforms (e.g. SalesForce) a plus.

Experience

with e-commerce platforms (e.g. Magento) a plus.

Experience

with marketing automation or SEO tools a plus.

Experience

with Java, HTML/CSS, or jQuery a plus.

','Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.','Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.','','The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.','The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise, have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.','','Information Technology','US-Illinois-Rockford','','Textron Tools & Test: Greenlee','Textron Tools & Test: Greenlee','Full-time','Individual Contributor','First Shift','','05/16/2018','','Digital Customer Experience Analyst

Company info

Textron Inc.
Website : http://www.textron.com

Company Profile
Textron Inc. (NYSE: TXT) is not only one of the world's best known multi-industry companies, it is a pioneer of the diversified business model. Founded in 1923, we have grown into a network of businesses with total revenues of $12.2 billion, and approximately 33,000 employees with facilities and presence in 25 countries, serving a diverse and global customer base. Headquartered in Providence, Rhode Island, U.S.A.,Textron is ranked 225th on the FORTUNE 500 list of largest U.S. companies. Organizationally, Textron consists of numerous subsidiaries and operating divisions, which are responsible for the day-to-day operation of their businesses ("Textron businesses")

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