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Job Details

Senior Analyst Problem Management - Military veterans preferred

Company name
TD Ameritrade IP Company, Inc

Omaha, NE

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The Senior Analyst Incident Prev&Mgmt creates and maintains standards/policies/procedures that are consistent with corporate goals, industry best practices and regulatory/security requirements. This analyst should be recognized as an expert within the firm in the specific discipline, and be capable of representing the team in technical and non-technical settings. The analyst may provide leadership to peers internally and on supporting teams with regard to deployment of standards and in problem analysis/resolution.\u00a0 The candidate should demonstrate broad-level knowledge across multiple areas of information technology, and will be involved as a key team member on strategic or enterprise-wide technology initiatives, projects and issues.\u00a0 Prepare status and informational reports for presentation to senior management.
\tDisplays forward thinking and resourcefulness\tIdentify opportunities to remove manual processes and waste\tLeads system and\u00a0 process improvement projects encompassing the identification, tracking, design, testing, communication, and implementation through Agile methodologies\tImplement processes\u00a0 to decrease incident impact and recurrence\tDevelop metrics to track the success of the Incident Prevention programs\tCreation of procedural documents under the guidance of the consultant level associate\tCoordination of logistics for training activities and helps to build training materials\tExecution and support of daily processes\tStrong written and verbal communication skills\tAbility to summarize complex technical and business issues to the appropriate audience\tAbility to participate in teams across organizations to solve business and technical issues\tAbility to successfully multi-task and prioritize work\tPositively influences the behavior of peers and build relationships with other teams without direct authority over those teams\tContinues to understand the four (4) TDA Business units and their strategic goals (Retail, Institutional, Brokerage Operations, and Active Trader)\tKnowledge of TDA applications including in-depth understating of impacts if not available, technical support subject matter experts, and business liaisons.

\tBS/BA, (Education may be substituted for increased years in experience on a year-for-year basis)\tMinimum 5 years of experience working\u00a0 in large\u00a0 enterprise environments\tKnowledge of enterprise deployment strategies\tExperience and understanding of product\u00a0 lifecycle management\tAbility to automate common and repeatable tasks/processes\tExcellent written and verbal communication skills\tExcellent skills necessary in Word, Excel, Presentation and Visio\tUnderstanding of project management methodologies and processes (Lean, Agile)\tExcellent time management and organizational skills\tAbility to identify process improvement opportunities through collaborative team discussions, customer feedback, and challenging the status quo\tAbility to create \u201cRun Books\u201d for day-to-day support\tExcellent analytical skills and the ability to apply them\tMust be able to communicate effectively with technical and non-technical audiences\tMust be a self-starter with the ability to work independently and in a collaborative team environment\tAbility to lead cross-functional teams towards a common goal\tAbility to manage, track, and report on multiple work efforts in parallel\tAbility to take charge and act independently within scope of responsibilities\tExperience within e-commerce or financial services industry preferred\tITIL certification preferred\tTechnology certifications a plus (i.e. CCNA, MSCE, etc.)\tMilitary education or experience may be considered in lieu of civilian requirements listed

Company info

TD Ameritrade IP Company, Inc
Website :

Company Profile
When the Securities and Exchange Commission eliminated the practice of fixed brokerage commissions on May 1, 1975, none of the major brokerage firms at the time thought anyone would ‘break ranks’ and offer discounted commissions. But, a handful of small firms, including First Omaha Securities, Inc., saw a unique opportunity. First Omaha Securities evolved into TD Ameritrade, and for over 35 years has remained a pioneer in an industry that continues to innovate new ways that make Wall Street more accessible to the individual investor. In the 1980s and 1990s, TD Ameritrade pioneered a number of ‘firsts,’ leveraging technology to make investing easier, faster, and more efficient. In 1988, the company was the first to offer touch-tone phone trading. And, in 1995 it acquired K. Aufhauser & Co., which was credited with executing the first online trade in 1994. Following its Initial Public Offering (IPO) in March 1997, the company combined its various brokerage units into one broker dealer, Ameritrade, Inc., and launched its first national advertising campaign, complete with a pricing philosophy that continues today.

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