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eCommerce Operations Manager - SAL0012711

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Detroit, MI

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eCommerce Operations Manager - SAL0012711

General Motors



Job #683104278

eCommerce Operations Manager


The General Motors team is looking for an individual who can thrive in a dynamic environment, demonstrate innovative thinking, analyze data and insights at scale, and above all else strategize daily about how to best meet the needs of our customers. The Operations Manager role sits under the broader ecommerce team and is responsible for managing issues escalations related to digital applications, customer orders and customer accounts. In addition, this person will be responsible for performing operational analysis to identify opportunities for process improvement or system enhancements where applicable. A successful candidate will have a mix of business and technical experience, as well as the ability to work well with cross functional partners.

In this role, you will support the business by actively managing and improving our end to end order visibility while improving our ecommerce platform integrity. You will build & analyze reporting to monitor performance health metrics that will validate new features and reduce operational impacts to customer experience.

Job Responsibilities

Demonstrates up-to-date expertise in GM digital systems and applies this to the development, execution, and improvement of action plans

Models compliance with company policies and procedures that supports the mission, values, and standards of ethics and integrity

Supports the implementation of business and technical solutions

Solves complex operational problems/issues while being data driven

Triage customer, dealer and application issues

Job Skills & Background Requirements:

7 years of experience in ecommerce operations, ecommerce customer service or related field

Strong problem-solving skills

Ability to influence and lead cross functional teams

Strong written and verbal communication skills

Ability to analyze data and present findings

Bachelor's degree in Business, Operations, Information Technology, or related fields

Updated 06/12/2018

Company info

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Company Profile
General Motors Company (GM) designs, manufactures, and markets cars, crossovers, trucks, and automobile parts worldwide. The company markets its vehicles primarily under the Buick, Cadillac, Chevrolet, GMC, Opel, Holden, and Vauxhall brand names, as well as under the Alpheon, Jiefang, Baojun, and Wuling brand names. It also sells cars and trucks to dealers for consumer retail sales, as well as to fleet customers, including daily rental car companies, commercial fleet customers, leasing companies, and governments. In addition, the company offers connected safety, security and mobility solutions, and information technology services. The company, through its subsidiary, General Motors Financial Company, Inc. provides automotive financing services and lease products through GM dealerships in connection with the sale of used and new automobiles that target customers with sub-prime and prime credit bureau scores. The company was founded in 1908 and is based in Detroit, Michigan.

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