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Social Media Support Specialist

Location
Salt Lake City, UT

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Have you ever tried to hire a plumber? How about a house cleaner? If you have, chances are it took you way longer than it should. In the era of instant-everything, it’s crazy that you still have to waste an entire afternoon researching, calling and vetting local service professionals whenever you need one. The market for hiring them is huge — $700B in the US alone — but the process is inefficient and largely offline.
Thumbtack is transforming this experience end-to-end, building a marketplace that matches millions of people with local pros for almost any project. In making these connections, not only do our customers get more done every day, our pros are able to grow their businesses and make a living doing what they’re great at.
About the Team
As a Social Media Support Agent, you will be part of a team of specialists who represent the Thumbtack brand publicly through social media channels. As a brand ambassador, you’ll be a part of a tight-knit team monitoring & responding to comments, questions, or concerns on Facebook, Twitter, & Instagram.
About you
You have a strong customer obsession
You are an incredibly skilled writer and communicator
You have Social Media support experience
You have a positive, happy attitude that contributes to the great Thumbtack culture
You take pride in your work, you’re ambitious, can navigate ambiguity, and are ready to take on any challenge
Responsibilities
Respond quickly and efficiently to comments & complaints via social media platforms, including Facebook, Twitter, YouTube, Instagram and blog postings
Use the proper brand voice & terminology to interact on our pages.
Critical or Escalated Outbound calls
Identify issues, trends, and common problems facing our users
Flexibility to take on a wide range of projects
Requirements
The ability to work afternoons/evenings & weekends
Strong and flexible writing abilities - can write formally and casually, using Thumbtack brand voice
Understanding of Public Relations and Brand perspective
1 years of Social Media Support Experience
High level of professionalism
Customer Obsessed
Fantastic judgment and decision-making abilities
Independent thinker and problem solver
Must be well-organized, proactive, resourceful, and flexible in a fast-paced environment
Strong verbal communication with the team
More About
Thumbtack is the destination for getting things done—from house remodeling to event planning to music lessons and more. Each year, more than 200,000 professionals across the country service a growing 5 million Thumbtack projects in almost 1,100 unique categories. Founded in 2009 and headquartered in San Francisco, Thumbtack has raised more than $275 million from Sequoia Capital, Tiger Global Management, Javelin Investment Partners, Baillie Gifford, and Google Capital.
Learn more about our culture, benefits, and perks
Follow Thumbtack on LinkedIn
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and .do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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