Digital Strategy and Communications Analyst
Measure and track performance of the Digital Service team in their projects promoting the Samsung brand and image. Support Digital Service priorities for Samsung such as Samsung.com redesigns and product registrations. Analyze industry trends on Customer Service & Digital spaces to better promote Samsung. Confer with managers to identify key group interest to provide advice. Analyze need for website enhancements, e.g. product registrations, etc. for Samsung’s image. Identify issues based on customer feedback and coordinate with stakeholders.
Necessary Skills / Attributes
Bachelor’s degree in Communications, Media, a related field, or a foreign equivalent, plus 1 (one) year of progressively responsible post-baccalaureate experience in data analysis and Dashboard Reporting. Experience must include performing web analytics using Adobe Analytics, including traffic, search and funnel analysis, to help develop KPIs and formulate online strategy; building and managing customer satisfaction surveys for digital channels; building reports and visualization/graphical dashboards; and building ROI calculations using key cost elements within Customer Care for developing new projects/services. 10% domestic travel required.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies and has become recognized as one of the top 10 global brands. Samsung is currently ranked #2 on Forbes’ “Most Reputable Tech Companies” for 2016 and #6 on Interbrand’s Best Global Brands” list for 2017.Our network extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth. As a result of our commitment to innovation and unique design, the Samsung organization is one of the most decorated brands in the electronics industry. Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a recognized innovative leader in consumer electronics, mobile devices and enterprise solutions. A wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA is pushing beyond the limits of today’s technology and providing consumers and organizations with a portfolio of groundbreaking products in appliances, home entertainment, Internet of Things, mobile computing, smartphones, virtual reality, wireless infrastructure and wearables, in addition to offering leading content and services related to mobile payments, 360-degree VR video, customer support and more. Samsung is a pioneering leader in smartphones and HDTVs in the U.S. and one of America’s fastest growing home appliance brands. Samsung's philosophy is based on our strong determination for growth, perpetual innovation and responsibility to corporate citizenship. As part of our Samsung Gives philanthropic platform, we offer companywide Days of Service, a volunteer time off program, and an employee giving match program, so our employees can support causes that are closest to their hearts and choose how they want to give back. Since 2002, Samsung has provided more than $46 million to more than 1,000 public schools and community organizations in the United States through its many citizenship initiatives, including the STEAM-education based Solve for Tomorrow Contest. At Samsung we work hard – every day. It is a fast-paced and challenging work environment, and we are a nimble team that constantly pushes ourselves to be the best. If you have energy, passion, dedication and drive, and you thrive in a fast-paced workplace, the rewards at Samsung are many. Apply today and find out why LinkedIn ranked us as one of North America’s Most InDemand Employers in 2015. Samsung Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.
Travel Required 10%
, New York New York, San Francisco California, New York New York, New York New York
Website : http://www.samsung.com
The component businesses of Samsung Electronics come together as Device Solutions. As a leading company in the global electronics industry, Samsung Electronics has one of the widest product ranges of key component businesses Memory, System LSI and LED, which compose essential parts of the company's well-balanced business portfolio.