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Job Details

Fraud Investigation Specialist

Company name, Inc.

Madison, WI

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Job DescriptionShopbop | East Dane, the leading online boutique for women\u2019s and men\u2019s fashion and an Amazon subsidiary, is seeking dedicated, hardworking and analytical candidates to join the Fraud Investigation Team. The Fraud Prevention Specialist is responsible for a wide range of duties related to the investigation and elimination of online e-Commerce risk. Responsibilities include:

Initiate effective communications with customers, financial institutions, and cardholders as necessary for obtaining verification of information and handling chargebacks
Daily review and disposition of transactions flagged for investigation
Daily processing and documenting chargebacks
Continuously monitor the status of incoming orders requiring investigation
Utilize multiple internal email management applications to communicate with customers
Identify, document, and communicate detected fraud trends, suspicious transaction characteristics and patterns
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
Work with customer service to address customer questions and concerns regarding an investigation
Manage and respond to escalations from internal and external parties with proper urgency and effective communication
Strict adherence to security protocol regarding company and customer data and related communications
Participate in ad hoc projects/assignments as necessary

Basic Qualifications

High school diploma or equivalent
2 years of experience in Customer Service or Investigations Specialist role
1 year of experience relevant to risk management, fraud investigation, or financial analysis
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and charge disputes preferred
Exceptional communication skills, oral and written ability to clearly and concisely communicate in various situations, both internal and external
Flexibility with full-time schedule, including shift assignments on weekends/evenings
Strong internet research, Microsoft Office (including Excel) experience and overall PC skills

Preferred Qualifications

Bachelor\u2019s degree preferred
Knowledge of credit card processing, payment fraud investigation, prevention techniques, and chargeback processing
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Ability to work independently, react quickly, and solve problems, utilizing the available resources
Self-disciplined, diligent, proactive and detail oriented
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Ability to determine situational needs and provide appropriate solutions
About Shopbop | East Dane Shopbop is the global online retail destination for style inspiration and discovery, offering women all over the world a comprehensive, hand-picked selection of ready-to-wear apparel and accessories from over 1,000 established and emerging designers. Shopbop debuts new arrivals, compelling editorial content and styling guidance daily. Launched in 2013, brother site East Dane, a division of BOP LLC, is the international online menswear resource featuring an unmatched selection from leading and up-and-coming labels as well as engaging editorials and a seamless shopping experience. Shopbop | East Dane provides world-class customer service, fast, free global shipping worldwide and free returns in the U.S. and Canada. Shopbop | East Dane is at the intersection of e-commerce, fashion and technology. We promote a collaborative culture, as our teams cooperate across departments within Shopbop | East Dane and Amazon to continually innovate in an effort to better serve our global customer. You\u2019ll work with big thinkers on projects that leave a mark on our organization, as well as on the broader technology, retail and fashion teams. Shopbop | East Dane is at the cutting edge of e-commerce, and we are driven to be the daily destination inspiring fashion worldwide, merging a comprehensive brand list and strong editorial perspective with an easy-to-shop, sure-to-delight user experience. Acquired in 2006, BOP LLC is a subsidiary of, Inc., the world\u2019s largest online retailer. Offering an enhanced customer experience, Shopbop | East Dane is a globally recognized and trusted fashion retailer that sells only quality, authentic contemporary and designer merchandise. Shopbop | East Dane is an Equal Opportunity Employer \u2013 Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

Company info, Inc.
Website :

Company Profile
Amazon, a Fortune 500 company based in Seattle, Washington, is the global leader in e-commerce. Since Jeff Bezos started Amazon in 1995, we have significantly expanded our product offerings, international sites, and worldwide network of fulfillment and customer service centers. Today, Amazon offers everything from books and electronics to tennis rackets and diamond jewelry. We operate sites in Canada, China, France, Germany, Italy, Japan, Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

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