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Job Details

eCommerce Senior Customer ManagereCommerce Senior Customer Manager

Company name
Mars, Incorporated and its Affiliates.

Location
Rogers, AR

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eCommerce Senior Customer Manager LOCATION: Bentonville, AR, US, 72758 JOB CATEGORY: Sales REQUISITION NUMBER: 173772 A mutually rewarding experience. Work. Realize your ambitions. And realize there\u2019s more to being in business than just making a profit. That\u2019s the Mars philosophy. And the opportunity we offer every one of our Associates. An opportunity to take what you do and make it mean more for you, for those around you and for the planet. What you get here is challenging, interesting work. You get the tools you need to do a great job and you get to have the best possible people on your side to help you do it. And at the same time as getting to find ways to do business better today than we did it yesterday and driving a great career, you also get to build a more enlightened business and drive sustainability. Because it\u2019s never just about a single person, a single project or a single brand. It\u2019s about how you can grab everything that\u2019s within your reach here and use it to pursue mutual, long-term gain. It\u2019s about having ideas. And ideals. Being prepared to risk failure because the promise of success means we\u2019ll all be a little better off. It\u2019s that mix of integrity and ambition that makes Mars such a special place to work. And why working here is always about more than just a job. About Mars, Incorporated\u00a0 Mars is a family-owned business with more than a century of history making diverse products and offering services for people and the pets people love. With almost $35 billion in sales, the company is a global business that produces some of the world\u2019s best-loved brands: M&M\u2019s\u00ae, SNICKERS\u00ae, TWIX\u00ae, MILKY WAY\u00ae, DOVE\u00ae, PEDIGREE\u00ae, ROYAL CANIN\u00ae, WHISKAS\u00ae, EXTRA\u00ae, ORBIT\u00ae, 5\u2122, SKITTLES\u00ae, UNCLE BEN\u2019S\u00ae, MARS DRINKS and COCOAVIA\u00ae. Mars also provides veterinary health services that include BANFIELD\u00ae Pet Hospitals, Blue Pearl\u00ae, VCA\u00ae and Pet Partners\u2122. Headquartered in McLean, VA, Mars operates in more than 80 countries. The Mars Five Principles \u2013 Quality, Responsibility, Mutuality, Efficiency and Freedom \u2013 inspire its more than 100,000 Associates to create value for all its partners and deliver growth they are proud of every day. The eCommerce Sr. Customer Manager is responsible for managing the online business (annual NSV and strategic targets within an assigned budget) and driving the growth of Walmart Inc. with a primary focus on samsclub.com and a secondary supporting role on walmart.com and jet.com. Working cross functionally, running the account team day to day across category management, shopper marketing, customer service & supply chain, whilst liaising with the global, Walmart Inc. digital team, and larger dcommerce team to align on core account strategies.\u00a0The role is responsible for driving sales via the digital channel and building successful relationships internally with the appropriate teams to ensure full omni-channel execution. Reponsibilites:\u00a0 Full responsibility for the eCommerce account P&L and implementation of the activity plan, including but not limited to managing online sales plans and execution, brand and corporately developed sales & marketing programs presentation on retailer sites, coordination of digital marketing campaigns with shopper marketer and best in class product presentation with content & eMerchandising managers. Manage category basics, define and implement clear digital club business and category development strategies for the account, including planning & review meetings. Implement, measure and monitor the performance of each account plan (NSV, GMAC, ledger targets, invoice issues and payments, budget, case fill) taking decisive action to deliver sales revenue in line with plan. Implement the sales vision for samsclub.com and Walmart Inc. utilizing the principles from the dcommerce bricks and clicks best-practices.\u00a0 Ensure national agreements are implemented and optimized as well as contribute to the development of corporate sales and marketing programs designed to meet or exceed sales volume objectives for Sam\u2019s Club. Responsible, with the eCommerce Sales Director and Sam\u2019s Club account team, for the channel sales forecasting process. Support and implement recommendations for account development. Maintain close collaboration with the Sam\u2019s Club account team and other key strategic stakeholders to ensure the account develops a true omni-channel approach and full implementation of marketing and product development plans in line with the customer strategy. Be the key customer contact representing Mars Wrigley Confectionary in day-to-day inquiries as well as in key account negotiations. Context and Scope: Applying exceptional management of the accounts and building on the already strong company and brand reputation for product quality, service and availability thus resulting in achieving sales targets, ecommerce specific targets, channel strategic and tactical objectives. This is done in a level of autonomy, with alignment and collaboration with key stakeholders in the business e.g. the Sales team, Marketing, Category, Customer Marketing, Insights and Analytics, Digital Team, Digital Merchandising Manager. Qualifications: 1. Education & Professional Qualification Bachelor\u2019s Degree in business or related discipline\u00a0 2. Knowledge\/Experience Experience in successfully managing key account in FMCG, Consumer Durables\/Lifestyle or B2B. Ideally familiar with the requirements of successful e-commerce. National or regional chain experience, familiar with all aspects of a chain\u2019s corporate and store operations, having gained the skillset to manage the chain through product category management expertise. Committed to self-development and can demonstrate a willingness to operate outside of his\/her comfort zone with an entrepreneurial spirit. Comfortable with ambiguity and a consistently changing environment Well organized, excellent time management, presentation and negotiation skills. Strategic planning, business acumen and commercial awareness, analytical thinking. Mobility required with 40% travel. Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Company info

Mars, Incorporated and its Affiliates.
Website : http://www.mars.com/

Company Profile
In 1911, Frank C. Mars made the first Mars candies in his Tacoma, Washington kitchen and established Mars’ first roots as a confectionery company. In the 1920s, Forrest E. Mars, Sr. joined his father in business and together they launched the MILKY WAY® bar. In 1932, Forrest, Sr. moved to the United Kingdom with a dream of building a business based on the objective of a “mutuality of benefits” for all stakeholders – this vision serves as the foundation of the Mars, Incorporated we are today.

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